Shipping & Returns Policy
By placing an order on our website, you agree to our shipping and returns policy.
DELIVERY TIME – How long will it take for my order to arrive?
Most packages shipped within the continental US typically arrive within 2-7 days. For other shipments, shipping times will vary.
INTERNATIONAL SHIPPING – Do you ship internationally?
At this time, we are unable to ship international orders.
SHIPPING ADDRESS – How do I change my shipping address?
If your order has not yet shipped, please contact us as soon as possible to have your shipping address changed. We cannot change the shipping address if your order has already shipped.
CREDIT CARDS – Why is there a pending charge on my credit card when the order hasn’t shipped?
When using a credit card to place an order on our website, your credit card will show a pending charge or temporary hold for the total order amount. This is only a pre-authorization charge to ensure enough funds are available for the order. The pre-authorization charge is removed when your order is processed for shipping, and the final transaction amount will appear on your credit card statement. Depending on your credit card company, it may take up to 3-5 business days for the temporary hold to be removed.
CANCELLED ORDERS – How do I cancel my order?
If you need to cancel an order, please contact us as soon as possible. While we strive to ship orders as quickly as possible, we will do our best to keep your order from shipping out. Unfortunately, we can’t guarantee that will be possible.
REFUSED DELIVERIES – What happens if I refuse delivery of my order?
If you refuse delivery of an order, the shipping carrier will return your order to Honey Mercantile. Refused shipments are subject to a 20% restocking fee. We will deduct shipping fees and restocking fees then issue your refund.
LOST OR MISSING PACKAGES – Where’s my package and who’s responsible?
As soon as your order is shipped, you will receive an email with carrier tracking information. All orders are shipped with delivery confirmation. We are not responsible for lost or missing packages marked as delivered by the shipping carrier. If your tracking information shows your package has been delivered, please contact the shipping carrier for additional assistance.
RETURN PERIOD – How long do I have to make a return?
Returns are accepted within 30 days of your purchase/order date, except for products marked as “seasonal” which must be returned 10 days before the holiday.
RETURN ELIGIBILITY – What items can I return?
All eligible items that fall within the return period must be returned with their original packaging and in new, unused, and resalable condition. We do not accept returns of vintage or clearance products.
RETURN SHIPPING AND HANDLING – Who pays for return shipping and handling?
You will be responsible for paying shipping and handling costs to return the item(s) to us unless we caused the error.
DAMAGED, DEFECTIVE, OR MISSING ITEMS – What should I do if items in my order are damaged, defective, or missing?
While we strive to package orders with care and accuracy, we are human. We also understand items may arrive defective or be damaged during transit. If you received a damaged, defective, or missing item, please notify us within 5 days of delivery. To report a damaged, defective, or missing item, please contact us with your order number, item number or name of the product. Please include photo(s) of the damaged items, including the shipment packaging.
RETURNING AN ITEM – How do I return an item?
Before sending your return item(s) to us, you must submit a return request and have it approved. Once we have approved your return, you will receive an RMA number and label. Next, you will print the label, prepare the package for return, affix the return label to your package, and ship it. All returns must have an RMA (Return Merchandise Authorization) number. If you have any questions, feel free to reach out to our customer service team. They will be happy to assist you.
REFUNDS – How do you handle refunds?
If your order is eligible, you will receive a refund in the form of a credit to your original payment method within 5 business days of us receiving and accepting your return. Some credit card companies may take up to 10 business days to credit your account.
QUESTIONS – Who do I contact if I still have questions?
Please contact our customer service team. You will receive a reply within one business day (typically much sooner).